Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account information: email address, username, display name, and password
• Profile information: avatar, banner image, bio, and other optional profile details
• Payment information: processed entirely through PayPal. We do not store full credit card numbers on our servers
• Content: photos, videos, and messages you post or send on the Platform
• One-on-Ones and lives: we may record each person's video and audio stream in a One-on-One, and lives. Recordings are stored on our servers and contain what you say and show on camera
• Data needed to run the service: messages, gifts, payments, call and connection details, and activity pass through our servers and are stored so the service can operate
• Face effects: filters analyze your face on your device to place effects. That face data is not sent to us, but the video you send in a One-on-One or live is
• Payout accounts: if you connect PayPal, we store your PayPal account ID and email. PayPal may verify your PayPal account and keeps that data under its own privacy policy. We do not ask for your legal name, date of birth, address, or tax identification number to set up payouts.
• Proof of age: we do not collect ID at signup. If an account is reported or we suspect a user is under 18, we may ask for proof of age. We use it only to make that decision, delete it after review, and keep only the outcome and date.
• Older verification results: some accounts were verified through a former payment processor. We keep the result and date, not the documents.
• Communications: information you provide when contacting us through our contact form

We also collect automatically:

• Usage data: pages viewed, interactions, and referring URLs
• Device data: IP address, browser type, operating system
• Geolocation: approximate location based on IP address to restrict creator onboarding to the United States, Canada, Australia, and New Zealand. Fans are not geo-restricted.

2. How We Use Your Information

We use your information to:

• Let our authorized staff view recordings of One-on-Ones and lives to investigate reports, keep people safe, enforce our rules and meet legal obligations
• Offer creators replays of their lives and One-on-Ones in the future. A replay of a One-on-One may include what the other person said and showed on camera
• Operate, maintain, and improve the Platform
• Process transactions and manage subscriptions
• Facilitate messaging between users
• Send notifications about activity on the Platform
• Respond to your inquiries and support requests
• Enforce our Terms of Service and prevent fraud or abuse
• Comply with legal obligations

3. Cookies

We use essential cookies for authentication and site functionality. We also use a cookie to store your theme preference (light/dark/system). No third-party tracking cookies are used. You can control cookies through your browser settings, but disabling essential cookies may affect Platform functionality.

4. Third-Party Services

We use the following third-party services:

• PayPal: payment processing and creator payouts. Your payment data is handled by PayPal in accordance with their privacy policy
• Google reCAPTCHA: protects our contact form from spam. Subject to Google's Privacy Policy and Terms of Service
• Google Fonts: for typeface rendering

5. Data Retention

We keep recordings of One-on-Ones and lives and do not delete them automatically, including when an account is deleted. We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or compliance purposes (e.g., financial transaction records).

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

To exercise these rights, please contact us.

7. Data Security

We implement industry-standard security measures, including TLS encryption in transit. We do not keep tax identification numbers or government ID images after review. PayPal holds PayPal account data under its own security controls. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Contact

For privacy-related inquiries, please contact us.

9. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.

Information We Collect

We collect the categories of personal information described in Section 1 above, including identifiers (email, username), internet activity (usage data, IP address), and commercial information (transaction records).

No Sale of Personal Information

OMB Live does not sell your personal information to third parties. We do not share personal information for cross-context behavioral advertising.

Your CCPA Rights

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: You may request deletion of personal information we have collected about you, subject to certain exceptions
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information, so no opt-out is needed
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

To exercise your CCPA rights, please contact us with "CCPA Request" as the subject. We will verify your identity and respond within the time frame required by law.